Overview

This website is operated by Pro Chefly. Throughout the site, the terms “we”, “us” and “our” refer to Pro Chefly. Pro Chefly offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”). These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, then you may not access the website or use any services.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

Section 1 – Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or that you are of the age of majority and have given consent for your minor dependents to use this site.

You may not use our products (including knives and kitchen supplies) for any unlawful or unauthorized purpose. You must not transmit any viruses, worms, or malicious code.

A breach of these Terms may result in immediate termination of your services.

Section 2 – General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted across networks. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, without express written permission by us.

Section 3 – Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is inaccurate, incomplete, or outdated. The material on this site is provided for general information only and should not be relied upon as the sole basis for decision-making.

Section 4 – Modifications to the Service and Prices

Prices for our products (knives and kitchen supplies) are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part/content thereof) without notice.

Section 5 – Products or Services

Certain products or services may be available exclusively online. These may have limited quantities and are subject to our Refund & Return Policy.

We strive to display product images and colors as accurately as possible. However, we cannot guarantee that your computer’s display will be accurate.

We reserve the right to:

• Limit sales of our products to any person, region, or jurisdiction.

• Limit product quantities.

• Discontinue any product at any time.

We do not warrant that the quality of knives, kitchen supplies, or any other goods purchased will meet your expectations, or that errors in the Service will be corrected.

Section 6 – Accuracy of Billing and Account Information

We may refuse or limit orders placed with us, including those under the same account, payment method, or shipping address. If changes or cancellations occur, we may attempt to notify you via the email or phone number provided.

You agree to provide accurate, current, and complete account and purchase information for all orders.

Section 7 – Optional Tools

We may provide access to third-party tools “as is” and without warranties. Your use of optional third-party tools is at your own risk.

Section 8 – Third-Party Links

Certain content, products, or services available through our site may include third-party materials. We are not responsible for third-party websites and advise you to review their policies before engaging in transactions.

Section 9 – User Comments, Feedback, and Submissions

If you submit comments, ideas, or suggestions (online, by email, or otherwise), you agree that we may use them without restriction. We are not obligated to maintain comments in confidence, compensate you, or respond.

You agree that your comments will not violate any rights of third parties or contain unlawful, offensive, or harmful material.

Section 10 – Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 11 – Errors, Inaccuracies, and Omissions

Occasionally, information on our site may contain errors (including product descriptions, pricing, promotions, shipping charges, or availability). We reserve the right to correct or update such errors at any time without notice, including after an order has been placed.

Section 12 – Prohibited Uses

You are prohibited from using the site or its content:

• For unlawful purposes

• To solicit unlawful acts

• To violate regulations or laws

• To infringe intellectual property rights

• To harass, defame, discriminate, or abuse others

• To submit false or misleading information

• To upload viruses or malicious code

• To collect or track personal information without consent

• For spam, phishing, scraping, or hacking

• To interfere with or circumvent security features

Violation of these prohibitions may result in termination of your access.

Section 13 – Disclaimer of Warranties; Limitation of Liability

We do not guarantee that use of our Service will be uninterrupted, secure, or error-free. Products are provided “as is” and “as available” without warranties unless expressly stated.

In no event shall Pro Chefly, its directors, employees, affiliates, or suppliers be liable for any damages arising from the use of our products or services.

Section 14 – Indemnification

You agree to indemnify and hold harmless Pro Chefly, its affiliates, employees, and suppliers from claims or demands arising out of your violation of these Terms or your use of our products/services.

Section 15 – Severability

If any provision of these Terms is found unenforceable, the remainder shall remain in effect.

Section 16 – Termination

These Terms remain effective until terminated by either party. You may terminate by ceasing use of our site. We may terminate immediately if you violate these Terms.

Section 17 – Entire Agreement

These Terms, along with any policies posted on our site, constitute the entire agreement between you and us regarding our Service.

Section 18 – Governing Law

These Terms shall be governed by the laws of the United States.

Section 19 – Changes to Terms of Service

You can review the most current version of our Terms of Service at any time on this page. We reserve the right to update or change any part of these Terms. Continued use of the website after changes constitutes acceptance.

Section 20: Lifetime Warranty

We forge every Pro Chefly knife to last a lifetime, and we back it up. Every knife is covered by our free Limited Lifetime Warranty against manufacturing defects in materials and workmanship, for as long as you own it. No registration, no hidden gotchas, nothing extra to buy.

What's Covered

If it fails because of how it was made, we've got you. That includes:

• The handle cracking, splitting, or breaking under normal use
• The blade loosening or separating from the handle
• Separation or delamination of the Damascus steel layers
• The blade cracking or snapping due to a material or forging defect (not misuse)
• Defective rivets, bolsters, or construction

If a covered defect appears, we'll repair or replace the knife with the same model, or a comparable one if yours has been discontinued.

What's Not Covered

Knives are tools, and tools show a life well lived. The following are either normal or the result of an accident or misuse, so they fall outside the warranty:

• Normal wear, such as a dull edge (that's what honing and sharpening are for), light scratches, patina, or natural darkening over time
• Rust or corrosion from care missteps, like the dishwasher, soaking, or storing the knife wet
• Chips, bends, or breakage from misuse, such as cutting bone or frozen food, prying or twisting, dropping, or using the knife for anything it wasn't built for
• Cosmetic changes that don't affect performance
• Damage from accidents, alteration, neglect, or repairs and sharpening done by someone other than a professional
• Knives not purchased from Pro Chefly or an authorized seller

The Details

• Free and automatic. Coverage is included with every knife, with nothing to register or buy.
• Original owner. The warranty applies to the original purchaser and is not transferable.
• Proof of purchase required. Please keep your order number or receipt.
• One replacement per defective knife. Replacements carry the remaining warranty of the original.
• Verification. We may ask for photos, or for the knife to be returned, so we can take a look.
• This warranty is in addition to any rights provided by consumer protection laws in your region.

How to Make a Claim

Email info@prochefly.com with your order number, a photo or short video of the issue, and a quick description of what happened. We'll review it and make it right as quickly as we can.