Refund Policy

Pro Chefly 30-Day Guarantee Policy

At Pro Chefly, we take pride in every knife we craft. Each blade is built with precision, care, and a deep respect for the chefs who use them. That’s why every purchase is backed by our 30-Day Guarantee — giving you the freedom to try your new knife risk-free.

If you don’t love your Pro Chefly knife, that’s okay. Simply return it within 30 days of receiving your order, and as long as it’s not damaged, you can receive a full refund or exchange — no questions asked.

How It Works

  1. Contact us at info@prochefly.com within 30 days of your delivery date.

  2. Include your order number and reason for return or exchange.

  3. Once approved, we’ll send you simple return instructions.

  4. After we receive and inspect the knife to confirm it’s undamaged, we’ll issue your refund or exchange within 3–5 business days.

What’s Covered

  • You changed your mind and want to return the knife in undamaged condition

  • You’d prefer to exchange it for a different model

  • You received the wrong item or a defective product

What’s Not Covered

  • Knives that show signs of use, damage, or improper care

  • Custom-engraved or modified knives

  • Returns requested more than 30 days after delivery

  • Items purchased through unauthorized resellers

Refund & Exchange Details

Refunds are processed to your original payment method once the returned knife passes inspection. Exchanges will be shipped once your return has been received and verified. Original shipping fees are non-refundable.

If your order included a free item or promotional gift, please include it with your return.

Our Commitment

We want every chef to feel confident when they pick up a Pro Chefly knife. If it’s not the perfect fit, we’ll make it right — because our goal isn’t just to craft great knives, but to build lasting trust with the chefs who use them.

Pro Chefly — Blending Knife Mastery and Culinary Passion, One Cut at a Time.

Free Returns – No Restocking Fees

  • We do not charge restocking fees on returns or exchanges.

  • Customers are responsible for the cost of return shipping.

  • In certain cases (e.g., defective items or shipping damage), we may provide a prepaid return shipping label at our discretion.

Return Shipping Costs

Customers are responsible for covering the cost of return shipping on refunds and exchanges. Replacement or exchange shipping (back to you) will be covered by Pro Chefly.

Exchanges

  • The fastest way to get the product you want is to return the original item. Once your return is accepted, we’ll ship the replacement right away.

  • No exchange or restocking fees apply.

  • Customers are responsible for the cost of shipping the original item back.

How to Start a Return or Exchange

To initiate a return or exchange, contact us at info@prochefly.com.

In some cases, we may provide a prepaid return shipping label. However, we reserve the right to determine this based on the specific situation.

For any questions about eligibility, reach out to us at info@prochefly.com— we’re here to help.

Damages and Issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately so we can review the issue and resolve it quickly.

Exceptions / Non-Returnable Items

Some items cannot be returned, including:

  • Custom or personalized knives and kitchen products

  • Clearance or final-sale items

  • Gift cards

If you’re unsure about your item’s eligibility, email us at info@prochefly.com before sending it back.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason, with no justification required.

As above, items must be unused, in original condition, and returned in their original packaging with proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you of approval.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at info@prochefly.com.

Cancellation Policy

At Pro Chefly, we work hard to get your order out the door quickly so you can enjoy your knives without delay. Because of this, our cancellation window is limited.

In-Stock Orders

  • You may cancel your order within 5 hours of purchase.

  • After this period, your order will already be in processing for shipment and cannot be canceled.

  • If you submit a cancellation but still receive the item, you’ll need to complete a return following our Refund Policy

Pre-Order Items

  • Pre-orders cannot be canceled once placed.

  • If you no longer want your pre-ordered item after it arrives, you may return it by following the steps outlined in our Refund Policy.

We appreciate your understanding—our goal is to deliver your knives as quickly and seamlessly as possible.