Privacy Policy

This Privacy Policy describes how ProChefly.com (“Site,” “we,” “our,” or “us”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@prochefly.com.

Collecting Personal Information

When you visit our Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

We define “Personal Information” as any information that can identify you as an individual. Below are the categories we collect and why:

Device Information

  • Purpose: To load the Site accurately for you, perform analytics, and optimize performance.

  • Source: Automatically collected via cookies, log files, pixels, or tags.

  • Shared with: Shopify and analytic service providers.

  • Examples: browser version, IP address, time zone, cookie data, pages or products viewed, search terms, site interactions.

Order Information

  • Purpose: To provide products and services, fulfill your order, process payments, arrange shipping, send invoices/confirmations, screen for fraud, and (if you opt in) send product updates or promotions.

  • Source: Collected directly from you.

  • Shared with: Shopify, payment gateways, shipping carriers.

  • Examples: name, billing/shipping address, payment details (credit card, PayPal, ShopPay, etc.), email address, phone number.

Customer Support Information

  • Purpose: To respond to inquiries and provide customer service.

  • Source: Collected directly from you.

  • Shared with: Customer service platforms or logistics providers, as needed.

  • Examples: contact details, purchase history, support messages.

Minors

Our Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent/guardian and believe your child provided us information, please contact us at info@prochefly.com to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to fulfill our services and contracts with you. For example:

  • Shopify (store platform) → Shopify Privacy Policy

  • Payment processors → credit card, PayPal, ShopPay

  • Shipping carriers → USPS, UPS, FedEx, DHL

We may also share information to comply with laws, respond to lawful requests, or protect our rights.

Behavioural Advertising

We may use your Personal Information for targeted advertising or marketing we believe may interest you. For example:

You can also opt out via the Digital Advertising Alliance opt-out portal.

Using Personal Information

We use your information to:

  • Offer products (knives and kitchen supplies)

  • Process and fulfill orders

  • Communicate with you about your purchase

  • Provide customer support

  • Keep you updated on new products, services, and offers (if you opt in)

Retention

We retain your Personal Information for our records unless and until you request deletion. For details about your right to erasure, see “Your Rights” below.

Your Rights

GDPR (EEA Customers)
If you are a resident of the EEA, you have the right to: access, port, correct, update, or erase your Personal Information. Please contact info@prochefly.com to exercise these rights.

CCPA (California Residents)
If you are a California resident, you have the right to: access (Right to Know), port, correct, update, or erase your Personal Information. To exercise these rights, please contact info@prochefly.com.

Cookies

We use cookies to improve your browsing experience by remembering preferences and analyzing how our Site is used. Types of cookies may include:

  • Functional (remembering preferences)

  • Performance (site usage & analytics)

  • Advertising (personalized ads)

  • Social media/content (embedded media or links)

You may manage cookies through your browser settings.